Workers' Compensation Coordinator

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🕒 Setembro 2

🏖️ New Jersey – Remoto

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💵 $20 - $23 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🦅 Patrocina Visto H1B

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👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Village Medical

Village Medical

51 - 200 funcionários

Fundada em 2014

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance

A Village Medical está revolucionando a atenção primária à saúde ao focar em tornar o atendimento mais acessível e personalizado, especialmente para adultos com mais de 65 anos. Com serviços que incluem visitas em clínica, em casa e virtuais, a Village Medical garante um cuidado abrangente e coordenado por meio de uma abordagem em equipe. Eles priorizam o bem-estar oferecendo planos de cuidado personalizados e aceitam a maioria dos seguros, incluindo planos Medicare Advantage. Sua presença ampla em mais de 680 locais, muitos deles dentro de Walgreens, permite que sejam facilmente acessíveis aos seus pacientes. O compromisso da Village Medical com seus pacientes é reforçado pela capacidade de gerenciar consultas e prescrições através do seu aplicativo gratuito, aumentando a conveniência e conectividade na gestão da saúde.

Descrição

• Schedule Workers’ Compensation appointments in a timely manner from CityMD referrals or external payers/patients • Obtain initial authorizations to treat and pre-authorizations for advanced treatment orders before scheduling • Build and maintain patient Athena charts with current Workers’ Compensation case policy, claim information, authorization details, and appointment links • Verify and update required Workers’ Compensation intake forms before visits • Communicate with patients, employers, adjusters, nurse case managers, and other payer contacts by phone and email • Conduct outbound calls and manage inbound calls and emails regarding referrals, information, and scheduling • Review cancelled appointments and facilitate rescheduling • Coordinate with Summit Health offices that do not follow centralized Workers’ Compensation workflows • Use Salesforce to reference employer and payer referral coordination needs and special instructions • Use Referwell to determine the appropriate provider for referral scheduling • Track referral cases, appointment status, outreach, and scheduling progress • Navigate multiple applications during extensive computer use • Follow HIPAA and governmental or state agency requirements for handling PHI • Adhere to call center schedules and call quality guidelines • Provide exemplary customer service • Collaborate with Workers’ Compensation Case Management, UC Referral Management, Aftercare, Medical Records, Compliance, Revenue Cycle, Sales, Employer Concierge Services, and Operations teams • Perform other relevant duties as assigned

🎯 Requisitos

• Bachelor’s Degree in Public Health, Business, Hospitality Management or other applicable degree preferred • Experience with Patient Scheduling preferred • Experience working in a Call Center preferred • Experience managing Workers’ Compensation appointments and patients • Experience working with payer contacts (nurse case managers, adjusters, etc.) • Microsoft Office (Excel) • CRM (Salesforce) • Outpatient scheduling systems (i.e., Athena, Epic, Referwell) • High attention to detail • Exceptional interpersonal and communication skills (verbal and written) • Positive attitude and ability to project this around others • Ability to work in a fast-paced, ever-changing environment • Work well independently and in a team environment • Bilingual in Spanish a plus • Must exhibit passion for outstanding results and compassion for those we work with and serve

🏖️ Benefícios

• Medical coverage • Dental coverage • Life coverage • Disability coverage • Vision coverage • FSA coverage • 401k savings plan

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