Field Service Operations Project Coordinator

🕒 Abril 12

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Viwinco Windows

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1982

🔧 Hardware

🤝 B2B

Hardware • B2B

A Viwinco Windows é uma fabricante americana de janelas e portas de vinil sob medida de alto desempenho para os mercados de construção nova e de reposição. A empresa oferece várias linhas de produtos (S-Series, Cambridge, Edgemont, OceanView resistentes a impactos) e uma variedade de estilos e opções, além de dar suporte aos seus produtos com garantias, biblioteca de peças, documentação técnica e uma rede de distribuidores, empreiteiros e instaladores preferenciais. A Viwinco destaca a produção interna, entrega rápida, serviço de garantia e suporte ao cliente, tanto para instaladores profissionais quanto para clientes finais.

Descrição

• Coordinate scheduling for troubleshooting, maintenance, and repair services for customers. • Support field service technicians and internal teams to balance workloads and maintain service efficiency. • Manage multiple service projects while maintaining strong organization and time management. • Ensure all services are delivered accurately, efficiently, and to the highest quality standards. • Maintain a professional and customer-focused attitude in all interactions. • Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction. • Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements. • Ensure timely and accurate documentation, system updates, and reporting. • Support the growth of chargeable service programs while managing warranty service operations efficiently. • Assist with continuous improvement initiatives within service operations. • Travel occasionally for team meetings, training, or in-market service coordination.

🎯 Requisitos

• 3–5 years of experience in Project Coordination and Customer Service within the window service, installation, or related construction industry • Strong verbal and written communication skills with the ability to work with diverse audiences • Knowledge of window and patio door repair/service • Extensive experience with Salesforce Field Service, including process improvement initiatives • Ability to analyze complex service issues and coordinate effective solutions • Highly organized with the ability to manage multiple priorities simultaneously • Strong understanding of customer service best practices, including first-call resolution • Ability to demonstrate empathy and professionalism when working with customers • Experience working successfully within matrixed organizational environments

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development