Lead Solution Engineer – Voice Solutions

🕒 Abril 28

🏄 California, Connecticut, +3 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote

💵 $100.070 - $157.470 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Voya Financial

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1998

💸 Finanças

Finance • Insurance • Retirement

A Voya Financial é uma empresa líder em serviços financeiros que oferece uma ampla gama de produtos de aposentadoria, investimento e seguro para ajudar indivíduos, famílias e instituições a planejar, investir e proteger seu futuro. Com foco na poupança para aposentadoria e benefícios no local de trabalho, a Voya conecta benefícios e poupança para simplificar as experiências financeiras e melhorar a segurança financeira. A empresa está comprometida em fazer uma diferença positiva ao servir aos outros por meio de sua cultura única e tem sido reconhecida por seus valores e abordagem centrada no cliente. A Voya também participa de iniciativas como o Instituto Voya de Inovação em Finanças Comportamentais para promover sua missão de transformar o cuidado financeiro no local de trabalho.

Descrição

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. • Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities. • Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies. • Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms. • Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms. • Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design. • Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides. • Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations. • Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues. • Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures. • Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations. • Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards. • Ensure all solutions meet enterprise security, compliance, and reliability requirements.

🎯 Requisitos

• Bachelor’s Degree in Computer Science, Engineering and/or 5-8 years of professional IT work experience. • Minimum of 5 years of relevant work experience in the technology tower assigned. • Working in a managed services environment preferred but not required. • One or more industry certifications preferred. • Deep subject matter expertise in a specific technology stack, possesses additional subject matter expertise in adjacent technology stacks • Architecture Compliance execution • Technical domain – industry & Voya • SDLC • Project Management & IT Portfolio Management • Change Management, Release Management, Incident Management & Problem Management • Disaster Recovery & Contingency Plan Development • Supplier Management (per Tower domain) • Supplier technical architecture requirements & technical architecture designs and plans • Researching skills • Collaboration – internal, external teams & business partners • Business Acumen among LOBs(past, current, future goals, strategies and plans) • Business relationship management • Communication & Problem solving skills • Performance management • Demand and capacity management

🏖️ Benefícios

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year