Product Manager – Health Tech

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Walker Bowen Talent Partners

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2019

🤝 B2B

🎯 Recrutamento

B2B • Recruitment • Human Resources

Walker Bowen Talent Partners é uma firma de consultoria em talentos especializada no crescimento de startups e empresas em rápida expansão, fornecendo a elas equipes dinâmicas de alto desempenho e líderes. Eles oferecem uma gama de serviços, incluindo recrutamento experiente, executivos fracionados, recursos humanos, marketing e desenvolvimento organizacional, adaptados para apoiar empresas na navegação de desafios únicos e alcançar o sucesso. Sua abordagem de parceria enfatiza a construção de relações fortes para implementar estratégias eficazes que fomentam a inovação, integridade e colaboração.

Descrição

• Monitor daily performance metrics for the AI system, including success rates, failure rates, and handoff trends—especially following releases or new plan launches • Use data to develop and test hypotheses to improve system performance and member experience • Diagnose production issues and member complaints by listening to calls directly in the AI platform, identifying root causes, and coordinating resolutions • Lead post-launch monitoring windows to validate performance and catch issues early, combining dashboard analysis with direct call listening • Understand our client's API capabilities and limitations, and recommend specific enhancements needed to deliver required outcomes • Intake health plan SOPs from internal stakeholders and translate them into clear, AI-compatible requirements for implementation • Review UAT packages from the AI vendor, testing end-to-end call flows, identifying bugs, and providing go-live sign-off • Manage phased rollouts across health plans, tracking readiness, dependencies, and rollout sequencing • Serve as the primary internal point of contact for AI system updates, issues, and launches, providing clear, audience-tailored communication to leadership, operations, and growth teams • Act as the primary partner to the AI vendor, managing bug fixes, feature development, UAT, and launch execution • Maintain accurate, up-to-date plan configuration documentation as a source of truth for active plans, credentials, and routing logic • Partner closely with internal AI, operations, and growth teams to align on priorities, support implementations, and drive adoption of new capabilities

🎯 Requisitos

• 3–5 years of product management experience or experience owning technically complex systems or platforms • Experience working with AI-powered tools, automation systems, or vendor-delivered technology platforms • Comfort working with data dashboards and interpreting performance signals to drive decisions and improvements • Experience supporting launches, UAT processes, and post-launch monitoring in a production environment • Strong cross-functional communication skills, with the ability to translate between technical teams, operations, and business stakeholders • Highly detail-oriented, with strong ownership of execution, QA, and rollout quality • Ability to operate with ambiguity and apply sound judgment in situations without a defined playbook

🏖️ Benefícios

• Remote with flexible hours • Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave