Citrix Engineer

🕒 4 dias atrás

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $73.350 - $114.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷🏻‍♀️ Engenheiro

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WCG

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💊 Farmacêutico

☁️ SaaS

💰 Private Equity Round - WCG em 2019-11

Healthcare • Pharmaceuticals • SaaS

A WCG é uma empresa global de serviços e tecnologia para pesquisa clínica que apoia patrocinadores, CROs, centros de pesquisa e instituições durante todo o ciclo de vida dos ensaios clínicos. Fundada como líder em revisão ética independente, a WCG fornece revisão de IRB e IBC, comitês de monitoramento de dados, capacitação de sites e serviços de iniciação de estudos, recrutamento e retenção de participantes, e dados & insights (incluindo benchmarking, consultoria estatística e previsão de ensaios impulsionada por IA). A empresa também oferece um conjunto de plataformas tecnológicas (por exemplo, ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) e grandes conjuntos de dados de protocolos e desempenho para ajudar a projetar, planejar e conduzir ensaios de forma mais eficiente e em conformidade. A WCG se posiciona como parceira de organizações de biofarma e pesquisa médica para acelerar a ativação de ensaios, melhorar o recrutamento e garantir conformidade regulatória e ética.

Descrição

• Administer, manage, and support Citrix applications to enable daily operations and service continuity/business continuity planning (BCP) • Establish platform standards, perform capacity planning, patching, upgrades, health checks, availability and performance troubleshooting, resolution, and license management • Build, deliver, and maintain desktop OS and application images • Participate in testing, provision desktops, configure and manage policies, and perform desktop image housekeeping • Administer and support Citrix using Citrix Studio, Director, and PVS • Participate in Citrix DR Tests supporting mission critical IT service continuity/BCP planning • Train desk-side support teams on end-user VDI support tasks • Resolve escalated (L3 support) user tickets • Participate in root cause analysis and related documentation and communication • Complete assigned tasks and projects in compliance with IT policies and procedures with limited supervision • Respond to off-hours support for emergency situations • Participate in meetings, compliance, and job-related training • Perform other duties as assigned by the supervisor

🎯 Requisitos

• Bachelor’s degree or 11+ years of progressive Information Technology work experience related to this role • 7+ years of IT experience in a medium to large IT enterprise with documented policies and procedures • 5+ years of experience with Citrix XenApp and XenDesktop, preferably in versions CVAD 240x • 5+ years of experience deploying and managing VDI’s using Citrix PVS and MCS • 5+ years of experience with Citrix Studio, Director and Citrix profile management • 5+ years of experience with Microsoft Windows OS versions 10 and 11 and remote desktop management tools like LogMeIn • 5+ years of experience with Citrix NetScaler (ADC) appliances, virtual and physical • Experience in setting up Azure desktops and management • Good working knowledge of Citrix platform DR capability, deployment, and support • Good working knowledge of Active Directory, Windows 10, 11, and related Microsoft tools like SCCM • Good working knowledge of IT networks (LAN, WAN), routers, switches, etc. • Sound technical knowledge, strong work ethic, and superior analytical and problem-solving skills • Ability to quickly grasp new concepts and acquire new skills • Ability to adhere to documented standards and procedures, including change management, incident and problem management • Ability to work with vendor hardware and software engineers to escalate investigation and resolution of problems • Ability to work independently and as part of a global team in an efficient and collaborative manner • High degree of energy, accountability, initiative and innovation • Excellent written and verbal communication skills • Availability to respond to off-hours support for emergency situations • Travel requirement of 5% - 10%

🏖️ Benefícios

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Flexible PTO • Volunteer Time Off to benefit the community • Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement