Technical Support Specialist

🕒 Maio 27

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Wealth.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Wealth. com é uma plataforma moderna de planejamento patrimonial liderada por consultores que auxilia consultores financeiros, advogados, empresas fiduciárias e corporações a criar, visualizar e gerenciar planos de patrimônio para clientes de todos os níveis de riqueza. A plataforma SaaS gera documentos legais de nível profissional, oferece um motor de IA (Ester®) para extrair e resumir planos complexos e fornece ferramentas como modelagem de cenários, relatórios visuais, armazenamento seguro (Vault) e integrações com sistemas financeiros para apoiar fluxos de trabalho de planejamento patrimonial de ponta a ponta. Wealth. com está posicionado para distribuição B2B por meio de gestores de riqueza e instituições e enfatiza segurança, alinhamento regulatório e escalabilidade.

Descrição

• Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades • Analyze and make recommendations for hardware and software standardization • Create user accounts and manage access control based on company policies • Maintain, analyze, and repair hardware and software systems • Respond to tickets in Jira, and troubleshoot and resolve problems on time • Support and enforce information technology (IT) policies • Set up and configure new systems (Mac and PC), applications, and upgrades • Manage user account information, permissions, and rights, including groups • Document standard procedures and processes • Partner with HR and Security for onboarding of new employees • Work with laptop vendors to order new laptops as needed • Help Wealth.com employees with any technical issues • Train end-users on best practices for using various IT systems, software, and devices. • Provide support for office equipment (printers, scanners, and other peripherals), ensuring that all devices are functioning optimally and resolving any technical problems. • Write and maintain basic scripts (PowerShell, Bash, or similar) to automate tasks and improve system efficiency.

🎯 Requisitos

• 2 years of experience supporting hardware and software applications • Experience with laptop hardware, software applications, operating systems and network connectivity • Strong problem-solving skills and the ability to work independently and in a team environment. • Excellent communication skills with the ability to explain technical issues clearly to non-technical users. • Experience, troubleshooting, both Mac and Windows operating system • Strong knowledge of Google Workspace • Scripting knowledge: bash/python/powershell or other languages • Experience with networking concepts such as IP addressing, DNS, DHCP, and VPNs, and familiarity with network hardware such as routers and switches.

🏖️ Benefícios

• Competitive salary • Hybrid work arrangement in Tempe, AZ • Excellent medical, dental, and vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees • 100% company-paid basic life insurance, short-term and long-term disability insurance • 100% paid parental leave upon eligibility • Company equity managed through Carta • 401k with match and 100% vesting upon hire • Flexible PTO in an environment where taking time off to relax or recharge is supported and encouraged • Take time off for holidays — and yes, your birthday counts too. Celebrate, relax, and recharge without thinking twice.