Licensed Property and Casualty

🕒 Julho 14

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Everise

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

📦 Logística

✈️ Turismo

Healthcare • Logistics • Travel

A Everise é uma empresa global dedicada a oferecer experiências excepcionais aos clientes por meio de seu conjunto abrangente de serviços transformacionais. Com expertise em setores como saúde, viagens, logística, serviços financeiros e tecnologia, a Everise é especializada em gestão da força de trabalho, garantia de qualidade e terceirização de processos de recrutamento. A empresa é renomada por seu foco em impulsionar a satisfação dos clientes e o sucesso dos negócios, aproveitando tecnologia de ponta e soluções de cibersegurança para apoiar uma ampla gama de indústrias. A Everise se orgulha de criar interações personalizadas e eficazes com os clientes, com foco na redução de custos e na melhoria dos processos de negócios.

Descrição

• Professionally handle a high volume of incoming calls including account, claim and general questions • Gather customer information, assess and fulfill customer needs, and educate customers about products and services • Utilize and navigate multiple systems simultaneously • Communicate with pet parents verbally and in writing • Resolve customer issues via one-call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision making • Identify opportunities to drive process improvements benefiting the client and its customers • Complete call disposition and compile and document customer information as required • Respond to pet parent emails to proactively resolve issues • Listen, understand, and take quick action to solve pet parents’ problems

🎯 Requisitos

• Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments • Must be able to work weekends • Two years of customer service or call center experience • Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed of 20 Mb/s download and 10 Mb/s upload • Wireless access is not permitted • Demonstrated passion for treating and caring for pet parents • Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player • Wired Ethernet connection • Hard-wired broadband internet via DSL, cable, or fiber optic • Satellite, microwave, and cellular hotspot internet services are not permitted • Supply your own headset • Supply 1 of 2 required 21” monitors

🏖️ Benefícios

• Although 30 hours, this still qualifies you for benefits and PTO • Everise will supply 1 of 2 required 21” monitors • Everise will supply a keyboard • Everise will supply a mouse • Equal-opportunity employer • Pleasant and supportive place to work