Seasonal Trainer, Health Insurance

🕒 Junho 3

🏈 Alabama, Louisiana, +3 estados a mais – Remoto

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

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Everise

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚕️ Seguro de Saúde

🔒 Cibersegurança

Healthcare Insurance • Customer Support • Cybersecurity

A Everise é uma empresa global dedicada a oferecer experiências excepcionais aos clientes por meio de seu conjunto abrangente de serviços transformacionais. Com expertise em setores como saúde, viagens, logística, serviços financeiros e tecnologia, a Everise é especializada em gestão da força de trabalho, garantia de qualidade e terceirização de processos de recrutamento. A empresa é renomada por seu foco em impulsionar a satisfação dos clientes e o sucesso dos negócios, aproveitando tecnologia de ponta e soluções de cibersegurança para apoiar uma ampla gama de indústrias. A Everise se orgulha de criar interações personalizadas e eficazes com os clientes, com foco na redução de custos e na melhoria dos processos de negócios.

Descrição

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures • Proficient and comfortable in training in a remote virtual training environment or brick and mortar • Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment • Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance • Partner with clients in curriculum design and modification. Develop associated supporting materials. • Ability to train to adult learning styles virtual and brick and mortar • Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives • Prepare lesson plans and course agenda for each training class • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned • Execute nesting or on the job training excellence with results • Ability to train class sizes anywhere from 10 to 100 learners • In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams • Ensure trainees are successful for production environment and long-term retention • While not training, trainer will be asked to take phone calls or support operations, depending on the business needs • Perform assigned CSR duties

🎯 Requisitos

• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry. • Undergraduate degree in Instructional Design, English or a related discipline. • Virtual online experience in blogging or teaching • Ability to build rapport in an online virtual environment • Excellent oral and written communication skills at all levels of the organization. • Demonstrated presentation and facilitation skills. • Proficiency in Microsoft Office applications including PowerPoint and Word. • Ability to work any shift x 7 days a week • Ability to understand Standard Operating Procedures and when to ask for guidance • Ability to adapt and implement changes on the fly • Outgoing personality

🏖️ Benefícios

• Health insurance • Professional development opportunities