Director – Construction Relations

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🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Lumos

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🤝 Sem Fins Lucrativos

🤲 Filantropia

🌍 Impacto Social

Non-profit • Charity • Social Impact

A Lumos se dedica a garantir a todos os filhos o direito a uma família, transformando sistemas de cuidado ao redor do mundo. A organização esclarece as causas básicas da separação familiar, como pobreza, conflitos e discriminação, e defende reformas governamentais para apoiar as famílias. A Lumos luta contra o impacto prejudicial do cuidado institucional em crianças, visando reuni-las com suas famílias e comunidades através de iniciativas estratégicas e apoio.

Descrição

• Engage regularly with area VPs and Directors to ensure timely resolution of issues. • Attend city, town, community, and HOA meetings as necessary to address local concerns. • Collaborate with communities and HOAs in active build areas to promptly manage issues. • Partner with the Construction Success team to resolve ongoing issues efficiently. • Ensure teams are informed of field issues and work together to resolve them. • Focus on meeting consistent service levels and maintaining high-quality standards. • Track performance and document progress on key activities and metrics. • Resolve construction-related issues for residents and businesses, aiming for win-win outcomes. • Provide ongoing support and training for Customer Support teams. • Manage Systems Management Data and handle special projects as needed. • Monitor and report daily, weekly, and monthly KPIs.

🎯 Requisitos

• 5-7 years of experience in a customer support-centric environment. • Familiarity with call center metrics, call handling software, and tracking systems. • Proficiency with Microsoft applications. • Proven ability to lead projects while representing Customer Support. • Knowledge of Lumos operations and outside plant teams preferred.

🏖️ Benefícios

• Comprehensive health, dental, and vision coverage. • Competitive compensation packages, including bonus options for eligible positions. • Paid Time Off & Paid Holidays. • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). • 100% employer-paid life and disability insurance. • Employee Assistance Program (EAP) with access to professional support for life’s challenges. • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. • Wellness program offering education and cash incentives for gym attendance and nutrition programs. • Employee referral bonuses. • Discounts on Lumos Fiber Internet for employees who live in our service areas.