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Chargeback Specialist

Vaga não está no LinkedIn

🕒 Outubro 28

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da Weave, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship Outubro 28

Ainda aberta no site da Weave. Verificada 5 horas atrás.

Logo of Weave

Weave

1 - 10 funcionários

🧬 Biotecnologia

🤖 Inteligência Artificial

🏥 Saúde

Biotechnology • Artificial Intelligence • Healthcare

A Weave está desenvolvendo uma plataforma de IA generativa e um grafo de conhecimento que revolucionará a forma como as empresas de ciências da vida colaboram.

Descrição

• Manage a small guided caseload of customer disputes • Provide timely updates and clear communication to merchants • Gather evidence and submit responses using established checklists and workflows • Adhere to card network regulations • Submit dispute responses on time to maximize success rates • Communicate positive and negative dispute outcomes to merchants • Oversee collection and return of disputed funds • Maintain accurate financial records • Support proactive chargeback-volume monitoring and fraud-trend identification under senior guidance • Report to the US-based Payments Risk Manager

🎯 Requisitos

• Entry-level position • Exceptional organization and ability to prioritize multiple disputes • Strong attention to detail • Professional written and verbal communication skills • Ability to de-escalate upset merchants and explain complex topics simply • Analytical ability to investigate information and formulate effective solutions • Eagerness to learn Visa, Mastercard, Discover, and Amex regulations and industry best practices • Salesforce knowledge, including creating and managing cases • Successful completion of a background check • Legally authorized to work in Mexico • English proficiency sufficient for professional communication

🏖️ Benefícios

• Fully remote work arrangement • Employment through Deel, including payroll and benefits administration • Equal opportunity and inclusive workplace • Disability or special-needs accommodation • No requirement to purchase software or equipment during hiring

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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