Senior Manager, Partner Onboarding

🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Wellvana

201 - 500 funcionários

Fundada em 2018

🏥 Saúde

⚕️ Seguro de Saúde

💳 Fintech

💰 $84.000.000 Series B em 2023-03

Healthcare • Healthcare Insurance • Fintech

A Wellvana é uma empresa focada na transformação dos cuidados primários através de modelos de cuidados baseados em valor. Ela oferece suporte essencial a médicos independentes e sistemas de saúde, ajudando-os a lidar com os desafios associados à transição de pagamentos por serviço para estruturas de pagamento baseadas em valor. A Wellvana enfatiza uma abordagem personalizada, oferecendo insights baseados em dados e uma variedade de serviços complementares projetados para melhorar os resultados dos pacientes e reduzir os custos de saúde. Seu objetivo é capacitar os profissionais de saúde para prosperarem no cenário em evolução dos cuidados primários.

Descrição

• Own and execute the full onboarding workflow for an assigned portfolio of physician partners • Manage data collection, agreements, attestations, system setup, access provisioning, and partner education • Lead activation readiness, monitor milestones, resolve blockers, and ensure compliant handoffs to Service Activation • Lead executive-level onboarding engagements, kick-off meetings, partner assessments, SME sessions, training webinars, and orientation events • Deliver education on Annual Wellness Visits, HCC coding, and ACO foundational program requirements • Own partner relationships throughout onboarding and drive partner performance, satisfaction, and engagement • Execute onboarding and offboarding workflows in the AI Platform while maintaining data accuracy and compliance • Identify process-improvement opportunities and recommend automation and technology-roadmap enhancements • Develop and maintain onboarding tools, templates, project plans, training materials, and handoff documentation • Support partner offboarding, including exit timelines, data retrieval, system deprovisioning, and compliance closure • Coordinate with Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product • Provide portfolio updates, partner pipeline summaries, and activation-readiness reporting to senior stakeholders • Analyze partner data and onboarding outcomes to identify trends, risks, and improvement opportunities • Continuously improve onboarding best practices, SOPs, and partner-facing education materials • Stay current on ACO updates, value-based care developments, operational changes, and Business Transformation priorities

🎯 Requisitos

• Bachelor’s degree required • MBA, MPH, or MHA strongly preferred • 5+ years of relevant healthcare industry experience in operations, partner/client onboarding, or program management • Healthcare consulting or operations management background preferred • Direct experience with ACO programs, value-based care operations, or physician practice onboarding strongly preferred • Experience working cross-functionally across Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product • Strong working knowledge of MSSP requirements, CMS compliance standards, HCC coding, Annual Wellness Visits, and ACO program fundamentals • Experience building relationships with physician partners and practice administrators • Strong verbal, written, and presentation skills • Comfortable working with partner data and lifecycle metrics • Proficiency in Salesforce, AI-enabled onboarding platforms, Monday.com, Jira, Smartsheet, and Microsoft Office Suite • PMP or equivalent project/program management credential is a plus; no specific certifications required

🏖️ Benefícios

• Remote work arrangement

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