Product Owner II

🕒 Julho 4

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World Education Services

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1974

📚 Educação

🌍 Impacto Social

Education • Social Impact

A World Education Services é uma empresa social apartidária que oferece serviços amplamente aceitos de avaliação de credenciais internacionais para ajudar estudantes, profissionais, imigrantes e refugiados a terem sua educação estrangeira reconhecida nos Estados Unidos e no Canadá. A WES oferece relatórios de avaliação de credenciais (incluindo ECA para imigração canadense), ferramentas digitais como iGPA e AccessWES, trabalhos de pesquisa e políticas, além de programas de impacto social e filantropia voltados para melhorar a inclusão econômica e os caminhos para o mercado de trabalho para recém-chegados.

Descrição

• Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement. • Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes. • Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution. • Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly. • Drive issue triage, prioritization, and resolution in partnership with technical teams. • Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work. • Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items. • Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives. • Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational improvements, post-launch fixes and workflow optimization. • Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams. • Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines. • Communicate progress, trade-offs, and delivery impacts with clarity and transparency. • Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices. • Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements. • Contribute to platform governance, release management, and long-term sustainability. • Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms). • Ensure end-to-end process alignment and data integrity across platforms. • Define and track delivery and adoption metrics for Salesforce initiatives. • Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution. • Identify opportunities for operational improvement, workflow automation, and process optimization. • Champion opportunities for continuous improvement through adoption insights and stakeholder feedback. • Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes. • Strengthen delivery predictability through improved backlog management and release planning.

🎯 Requisitos

• Bachelor’s degree or equivalent relevant work experience • 5+ years of experience in Product Ownership, Product Delivery, or Business Systems roles • 3+ years of experience delivering and managing Salesforce solutions • Strong functional knowledge of Salesforce ecosystem, such as: Sales Cloud and/or Service Cloud, workflow automation (Flows, approvals), reporting and dashboards, integrations and APIs • Proven ability to manage delivery across both: operational BAU needs, and strategic roadmap initiatives • Strong Agile delivery experience (Scrum/Kanban) • Excellent communication, prioritization, and stakeholder management skills • Demonstrated experience working cross-functionally to deliver across complex product portfolios • Strong alignment with WES mission and values and demonstrates a growth mindset.

🏖️ Benefícios

• Work-Life Harmony: Flexible work arrangements with remote work options and generous time-off policies. • Rewards and Recognition: Competitive compensation, comprehensive benefits, and tangible rewards to celebrate contributions. • Professional Growth and Development: Comprehensive training programs and tuition reimbursement opportunities. • Wellness Programs: Focused on fostering employee well-being and a healthy work environment.