Team Lead, Solutions Engineering

🕒 4 dias atrás

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WeTravel

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🛍️ Comércio Eletrônico

☁️ SaaS

💰 $27.000.000 Series B em 2022-10

Travel • eCommerce • SaaS

Na WeTravel, acreditamos que a gestão de viagens de múltiplos dias deve ser sem atritos — para que você possa focar em oferecer experiências inesquecíveis, e não em lidar com várias ferramentas.

Descrição

• Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers • Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups • Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work • Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning • Building team processes, playbooks, and onboarding resources that scale as the function grows • Taking part in hiring and training as the team expands • Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented • Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity • Contributing to the definition of WeTravel’s Professional Services model as the team evolves • Defining and documenting the technical sales and implementation process for the team • Building a library of reusable technical assets: demo environments, integration guides, and solution templates • Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

🎯 Requisitos

• Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role • Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems • Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team • Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts • Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows • Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives • Thrive in evolving environments and enjoy building structure where little exists

🏖️ Benefícios

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Paid time off