Client Support Specialist

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🕒 Junho 30

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Wingz

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2011

🏥 Saúde

📦 Logística

🛍️ Comércio Eletrônico

💰 $11.000.000 Series B em 2016-01

Healthcare • Logistics • eCommerce

A Wingz é uma plataforma de transporte compartilhado focada em Transporte Médico Não Emergencial (NEMT). Ela conecta motoristas compassivos e credenciados com populações vulneráveis que necessitam de acesso a serviços de saúde. Com um compromisso com a segurança, transparência e serviço personalizado, a Wingz já facilitou mais de 1 milhão de viagens em múltiplos estados, garantindo que os passageiros recebam transporte confiável para suas consultas médicas e de volta delas.

Descrição

• Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. • Provide accurate ETAs and handle broker-related inquiries promptly and effectively. • Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. • Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. • Document all conversations and updates accurately in the company database or CRM system. • Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. • Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. • Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.

🎯 Requisitos

• Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). • Exceptional attention to detail and organizational skills. • Strong verbal and written communication skills with a professional and empathetic tone. • Fast learner who adapts quickly to new tools, systems, and client processes. • Passionate about helping people, especially within healthcare and transportation contexts. • High energy and enthusiasm, with a positive attitude and team-oriented mindset. • Ability to work independently while maintaining accountability and accuracy. • Willingness to work ET hours, including weekends or holidays, depending on operational needs.

🏖️ Benefícios

• 10 PTO • HMO after the probationary period