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🕒 Dezembro 18, 2025

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Wishpond (TSXV:WISH)

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

📣 Marketing

🛍️ Comércio Eletrônico

💰 Debt Financing em 2021-09

SaaS • Marketing • eCommerce

A Wishpond é uma plataforma de marketing completa, desenvolvida para ajudar empresas a aumentar as vendas e expandir sua base de clientes. Ela oferece uma variedade de ferramentas, incluindo Landing Pages, Email Marketing, promoções em redes sociais, automação de marketing e marketing para Shopify. Sua plataforma é intuitiva e fácil de usar, permitindo que as empresas criem campanhas de marketing eficazes sem a necessidade de habilidades técnicas avançadas. A Wishpond também disponibiliza uma equipe de especialistas em marketing para gerenciar campanhas, garantindo que as empresas alcancem seus objetivos de marketing com eficiência. A empresa atende a uma ampla gama de setores, incluindo e-commerce, beleza e bem-estar, fitness, instituições financeiras e outros, sendo particularmente vantajosa para pequenas e médias empresas que buscam fortalecer sua presença em marketing digital.

Descrição

• Lead onboarding sessions that demonstrate how to set up, configure, and manage AI agents. • Educate customers on best practices and recommended configurations for building effective AI agents. • Help customers translate their business goals into clear agent structures, prompts, workflows, and inputs. • Guide clients through onboarding steps while empowering them to complete configurations independently. • Set and manage onboarding expectations in collaboration with Sales and Technical Account Managers. • Maintain proactive communication with customers, providing updates, feedback, and clear next steps. • Collect and validate required information and assets needed for successful agent creation. • Oversee onboarding timelines, milestones, and scheduled tasks. • Ensure onboarding completion meets client expectations and internal quality standards. • Identify knowledge gaps and provide additional guidance, training, or documentation as needed. • Coordinate a smooth handoff to the Customer Success Team Lead once onboarding is complete. • Other duties as assigned

🎯 Requisitos

• Minimum 3 years of experience in client onboarding, enablement, implementation support, or customer success roles. • Experience teaching or guiding customers through technical or semi-technical tools. • Strong ability to explain complex concepts in clear, non-technical language. • Client-first mindset with strong relationship-building skills. • Organized, detail-oriented, and comfortable managing multiple onboarding processes. • Comfortable working cross-functionally while owning the onboarding experience. • As part of a diverse team, the ability to work both independently and collaboratively in a fast-paced, results-oriented environment • Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills • Fluent in English (spoken and written). Knowledge of a second language is considered an asset

🏖️ Benefícios

• Fully remote position allowing you to work from your home anywhere in the world ! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • Corporate headquarters in beautiful Vancouver, British Columbia, Canada