Analyst II, Technical Support

🕒 Março 20

🎸 Mississippi – Remoto

🎸 Mississippi – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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WM

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1968

📋 Conformidade

💰 Post-IPO Debt em 2023-07

Compliance • Privacy • Advertising

A WM é uma empresa que utiliza cookies e outras tecnologias de rastreamento em seu site para coletar informações sobre as preferências dos usuários e dispositivos. Essas tecnologias podem envolver o compartilhamento de dados que são considerados "venda", "compartilhamento" ou publicidade direcionada sob certas leis de privacidade nos Estados Unidos e Canadá. A WM fornece aos usuários opções para gerenciar suas preferências de cookies e optar por não participar dessas práticas de compartilhamento de dados conforme exigido por diferentes regulamentações de privacidade. A empresa garante conformidade com as leis de privacidade e oferece políticas de privacidade detalhadas e avisos para manter os usuários informados sobre seus direitos. A WM enfatiza o consentimento dos usuários ao gerenciar e processar informações pessoais para fins de publicidade e análise.

Descrição

• Configure and deploy complex software solutions across desktop and mobile environments • Deliver advanced end‑user computing support, resolving sophisticated hardware and software issues through expert diagnostics • Provide reliable, customer focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation • Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder relationships • Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate complex issues as needed • Troubleshoot moderately complex desktop, application, network, and hardware issues by reproducing incidents and validating configurations • Provide functional and post development application support, including client installations and upgrades • Collaborate with internal IT teams and external vendors to support timely issue resolution • Assist with data analysis, documentation, and technical inputs for system fixes and enhancements • Contribute to operational and ticketing reports and support team led technical initiatives • Advise users on standard IT equipment options and assist with research and quote coordination • Provide hands-on, frontline IT support for users online, in call queues, and on site • Willingness to travel to market area sites to support end users and IT equipment as needed

🎯 Requisitos

• Bachelor's Degree (accredited) in Computer Science, MIS, or similar area of study or in lieu of degree • High School Diploma or GED (accredited) and four years of relevant work experience • 3 years of prior work experience (in addition to education requirement) • Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues • Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications • End User Collaboration & Audio/Video Support • Network & Connectivity Troubleshooting • Microsoft 365 / Office Support • Hardware & Peripherals (Desk Side Support) • Software Deployment & Remote Access • Demonstrates working to intermediate skills in two (2) or more of the following: • Network & endpoint support: troubleshoot wired/Wi Fi connectivity, docking stations, PC hardware, Windows OS, and peripherals • Incident troubleshooting: reproduce issues, validate configurations, follow standard diagnostics; escalate complex or unresolved issues • Application support: support standard enterprise applications; assist with installations, upgrades, and basic post deployment issues • Customer & communication skills: deliver responsive end user support; explain technical issues to non technical users; collaborate with IT teams • Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills to recurring or moderately complex issues

🏖️ Benefícios

• Medical • Dental • Vision • Life Insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days