Account Manager, SMB – Bilingual Preferred

🕒 Outubro 1

🌲 Oregon – Remoto

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💵 $64.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Wonder

201 - 500 funcionários

🍽️ Alimentos e Bebidas

🏥 Saúde

🛍️ Comércio Eletrônico

💰 $100.000.000 Corporate Round em 2023-11

Food & Beverage • Healthcare • eCommerce

A Wonder é um marketplace de restaurantes voltado para o consumidor e operadora de food halls que permite que os clientes combinem pratos de vários restaurantes parceiros premiados em um único pedido. Oferece opções de refeição no local, retirada e entrega sempre gratuita através de seu aplicativo e locais em todo o Nordeste dos EUA, combinando menus selecionados de chefs renomados e pedidos em grupo simplificados em uma experiência unificada.

Descrição

• Develop understanding of Grubhub products and services, including features, benefits, and value propositions • Assist in managing a portfolio of restaurant accounts • Ensure timely client communication and address basic inquiries or concerns • Help restaurants attract new diners, increase order volume, and deliver high-quality diner service • Conduct regular check-ins with restaurant partners • Gather feedback, assess satisfaction, and identify improvement areas • Respond to restaurant inquiries, account issues, and requests, or route them to appropriate departments within turnaround expectations • Maintain accurate records of client interactions, notes, action items, and follow-ups • Participate in training sessions and workshops • Contribute proactively to team goals and initiatives

🎯 Requisitos

• Candidate must be in the Portland, OR Area • Bachelor’s Degree or equivalent years of experience and High School degree/GED required • 2–4 years of Sales or Account Manager experience • Experience working with or selling to restaurant owners is a major plus • Restaurant experience is a plus • Strong computer skills, including MS Office and Google products • Ability to quickly learn new software • Experience with Salesforce.com or similar CRM is a plus • Native-level fluency in English is required • Mandarin or Spanish fluency strongly preferred • Ability and desire to find solutions for restaurants • Strong verbal and written communication skills • Confident making outbound phone calls • Proven track record of meeting and exceeding goals • Impeccable organizational skills and ability to balance multiple tasks • Self-starter with a strong bias toward action and problem-solving • Outstanding, positive attitude with passion and aptitude for a fast-paced, fast-growing environment • Employment eligibility verification through E-Verify

🏖️ Benefícios

• Uncapped commission • Equity • 401(k) • Choice of medical, dental, and vision plans • Company-paid short- and long-term disability coverage • Paid time off, including flexible time off for exempt employees • Paid vacation for non-exempt employees • Paid sick leave in compliance with applicable law • Paid parental leave • Discounted meals • Exclusive perks across the Wonder family of brands

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🗣️🇺🇸🇬🇧 Inglês obrigatório