Case Manager Assistant

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WOW Remote Teams

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

🤝 B2B

🛍️ Comércio Eletrônico

🎯 Recrutamento

B2B • eCommerce • Recruitment

A WOW Remote Teams é uma empresa que conecta empresas a profissionais virtuais de alto nível da América Latina, incluindo assistentes virtuais, especialistas em marketing digital, desenvolvedores de software, designers gráficos e muito mais. Seus serviços ajudam as organizações a economizar em despesas salariais ao mesmo tempo em que oferecem talentos bilíngues e pré-avaliados. Com foco em processos de contratação ágeis, os clientes podem receber indicações de candidatos em apenas três dias, tornando a WOW Remote Teams uma solução econômica para escalar equipes com eficiência.

Descrição

• Manage and oversee client cases from initiation through resolution, ensuring timelines and expectations are met • Maintain consistent and clear communication with clients, providing updates and addressing inquiries promptly • Coordinate with internal teams to ensure all case-related tasks are progressing efficiently • Track case progress, documentation, and deadlines with strong attention to detail • Identify potential issues early and take initiative to resolve them proactively • Deliver a high level of client service, ensuring a positive and professional experience

🎯 Requisitos

• Strong ability to manage multiple tasks and priorities simultaneously • Excellent communication skills, both written and verbal • Highly organized with strong attention to detail • Self-starter mentality with a proactive and “go-getter” attitude • Ability to work independently in a remote environment • Positive, upbeat personality with a client-first mindset • Previous experience in a Case Manager role or similar client-facing position • Experience working in legal services or a related industry is a plus • Proven ability to handle sensitive information with professionalism • Strong problem-solving skills and ability to think ahead • Comfortable working in a fast-paced, dynamic environment

🏖️ Benefícios

• Full-time position • 100% remote work environment • Opportunity to work with a growing and dynamic legal team • Exposure to high-impact work and client interactions • Collaborative and supportive team culture