Benefit Customer Service Representative – Seasonal

🕒 Maio 30

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $18 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 5%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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WTW

SiteLinkedInTodas as Vagas

10.000+ funcionários

💸 Finanças

🛡️ Seguros

💼 Consultoria

Finance • Insurance • Consulting

Na WTW (NASDAQ: WTW), oferecemos soluções orientadas por dados e insights nas áreas de pessoas, riscos e capital. Aproveitando a visão global e a expertise local de nossos colegas que atuam em 140 países e mercados, ajudamos você a aprimorar sua estratégia, aumentar a resiliência organizacional, motivar sua força de trabalho e maximizar o desempenho.

Descrição

• Help client plan participants through the enrollment process and making updates to their health care and/or pension plans • Spend day on the phone, with opportunities to assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine requests/questions • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner • Regularly participate in team meetings and training

🎯 Requisitos

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish

🏖️ Benefícios

• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Any other benefits required by law