Case Manager

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Xometry Europe

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

Manufacturing • Engineering • Technology

A Xometry Europe é uma fornecedora líder de serviços de manufatura sob demanda e sob medida, oferecendo opções de produção rápida, incluindo impressão 3D, usinagem CNC e fabricação de chapas metálicas, com prazos de entrega a partir de 3 dias. A empresa oferece uma ampla gama de serviços de manufatura, como injeção plástica (injection molding), fundição sob pressão (die casting) e moldagem a vácuo (vacuum casting), atendendo a setores como aeroespacial, automotivo, bens de consumo, eletrônicos e outros. A Xometry Europe conta com uma vasta rede de fornecedores em toda a Europa e no mundo, assegurando capacidade robusta de produção e garantia de qualidade, respaldadas pela certificação ISO 9001:2015. Seu avançado mecanismo de cotação instantânea (Instant Quoting Engine) permite que os clientes recebam cotações de forma rápida e segura, tornando o processo produtivo mais ágil e fluido para necessidades de engenharia e manufatura.

Descrição

• Take actions to improve on time delivery, quality, and customer satisfaction. • Track and monitor the progress of numerous customer orders and partner jobs. • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates. • Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time. • Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions. • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases. • Manage customer complaints that result in replacements for returned products. • Report out on status, risk, and efforts to recover troubled orders and jobs. • Document all case activity in the central database. • Leverage company technology platforms and comply with the Quality Management System. • Monitor the integrity of supplier quality metrics. • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction. • Effectively communicate with all key stakeholders, including suppliers, customers, and leadership. • Participate and provide input on initiatives to simplify and automate complex processes. • Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

🎯 Requisitos

• Prior project management, supply chain, and customer service experience are required. • A minimum of 3 years of related experience, preferably in manufacturing or operations. • A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred. • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods. • Capable of performing root cause analysis and identifying solutions to complex problems. • A self-starter who can work independently and can drive actions to completion. • Strong organizational skills and the ability to work in a dynamic environment. • Able to multitask, meet deadlines, and support all supplier quality field activities. • Strong communication skills (both oral and written) + ability to manage up and to the side.

🏖️ Benefícios

• USA holidays