Principal VOIP Engineer

🕒 Abril 9

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Ziply Fiber

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

📡 Telecomunicações

👥 B2C

💰 Corporate Round em 2022-11

Telecommunications • Internet Services • B2C

Ziply Fiber é um fornecedor líder de serviços de internet de fibra óptica no noroeste do Pacífico, oferecendo planos de internet de alta velocidade que atendem tanto clientes residenciais quanto empresariais. Com foco na transparência e satisfação do cliente, a Ziply Fiber oferece serviços sem contratos anuais, sem limites de dados e uma variedade de opções de internet multi-gig projetadas para lares e empresas modernos. Seus serviços incluem WiFi para toda a casa, TV via streaming e serviços telefônicos, tornando-a uma solução completa para necessidades de conectividade.

Descrição

• Provide support for SIP and TDM based soft switch translations, facilities and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs. • Maintaining and updating LERG daily. • Extensive experience supporting central office switching and softswitch platforms, including legacy TDM systems (e.g., Nortel DMS-100, Lucent 5ESS) and modern VoIP/SIP infrastructures. • Deep expertise in SS7, SIP, PRI, media gateways, and session border controllers, including trunk provisioning, call routing, E911, and inter-carrier interconnects. • Proven ability to troubleshoot end-to-end voice issues across TDM and IP transport layers, ensuring high availability in geographically redundant central office environments. • Support Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines. • Perform lab testing, design, and architecture work. • Architect new VoIP products and features. • Coordinate with vendors, analyze appropriate product offering and develop new products and services for network. • Test and approval of new product sets. • Provide technical assistance and support to other Service Management teams. • Assist management with all high priority projects and prepare technical presentations. • Provide off-hours, on-call, and weekend coverage as required. • Limited travel (possibly 10–20%) is required, including potential attendance at conferences and business events such as symposiums.

🎯 Requisitos

• High school diploma or GED. • Bachelor's Degree in related field; or equivalent combination of education and experience. • Minimum of five (5) years’ experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, BroadSoft, Lucent 5ESS, Nortel DMS, and GENBAND G6 • Experience with hosted and cloud-based voice applications and services. • Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS. • Experience in designing, implementation, and maintaining secure IP networks. • Extensive knowledge of feature delivery in hosted VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.). • Extensive knowledge of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms. • Ability to interface well with customers (internal and external).

🏖️ Benefícios

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs