Senior Manager, Billing & Payments

🕒 Maio 15

☕ Washington – Remoto

☕ Washington – Remote

💵 $125.000 - $183.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Ziply Fiber

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

📡 Telecomunicações

👥 B2C

💰 Corporate Round em 2022-11

Telecommunications • Internet Services • B2C

Ziply Fiber é um fornecedor líder de serviços de internet de fibra óptica no noroeste do Pacífico, oferecendo planos de internet de alta velocidade que atendem tanto clientes residenciais quanto empresariais. Com foco na transparência e satisfação do cliente, a Ziply Fiber oferece serviços sem contratos anuais, sem limites de dados e uma variedade de opções de internet multi-gig projetadas para lares e empresas modernos. Seus serviços incluem WiFi para toda a casa, TV via streaming e serviços telefônicos, tornando-a uma solução completa para necessidades de conectividade.

Descrição

• Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services. • Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills. • Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing. • Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections. • Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience. • Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. • Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy. • Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/CapEx considerations where applicable). • Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors). • Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes. • Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture. • Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence.

🎯 Requisitos

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field. • Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems. • Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes (stability, accuracy, financial controls, and customer impact). • Demonstrated experience operating in a multi-platform ecosystem (multiple billing engines, payment gateways, and downstream finance/ERP integrations). • Strong understanding of payment processing concepts (authorization, settlement, funding, disputes/chargebacks, ACH files, reconciliation). • Experience leading incident response, problem management, and RCA practices for production issues that impact customers and revenue. • Proven ability to reduce manual interventions through process redesign, automation, and platform improvements; comfort translating operational pain into engineering roadmaps. • Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy. • Ability to manage vendor relationships and deliverables (SOWs, change orders, SLAs) and coordinate escalations effectively. • Excellent communication skills with the ability to align executives and working teams around priorities, tradeoffs, and delivery plans.

🏖️ Benefícios

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs