ITSM Platform/Product Owner

🕒 Junho 5

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $146.000 - $209.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

✅ Gerente de Produto

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Zoetis

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1952

🧬 Biotecnologia

💊 Farmacêutico

🔬 Ciência

Biotechnology • Pharmaceuticals • Science

A Zoetis é a principal empresa de saúde animal do mundo, comprometida em nutrir o mundo e a humanidade ao avançar nos cuidados com os animais. Com mais de 70 anos de inovação, a Zoetis desenvolve um amplo portfólio e pipeline de medicamentos, vacinas, diagnósticos e tecnologias que abrangem um continuum de cuidados para prever, prevenir, detectar e tratar doenças animais. Operando em mais de 100 países, a empresa apoia agricultores, veterinários e donos de animais de estimação ao redor do mundo. A Zoetis é impulsionada pela ciência e pela paixão compartilhada pelo vínculo humano-animal, com o objetivo de criar um mundo mais sustentável e saudável para todos.

Descrição

• Own the ServiceNow platform roadmap from a tooling standpoint (configuration, development, integrations, upgrades, and platform health), aligning delivery to business and IT priorities. • Partner with process owners (Incident/Change/Request/Problem/Knowledge/CMDB, etc.) to implement and continuously improve tooling capabilities that enable their operating models (without owning the processes themselves). • Establish and maintain tooling governance: configuration standards, SDLC controls, release management, environment strategy, audit readiness, and platform KPI reporting. • Lead configuration and development of ServiceNow modules and platform capabilities (e.g., workflows, catalog items, automation, notifications, roles, forms, UI policies, data policies, reporting/dashboards). • Own integration architecture and delivery for ServiceNow and adjacent enterprise systems using supported patterns (APIs/web services, SSO, directory/LDAP, identity and governance platforms), including ongoing monitoring and operational support for integrations. • Lead tooling enablement for the Service Catalog / Self-Service experience (structure, request models, fulfillment workflows, UX), in partnership with service owners and operational teams. • Provide tooling ownership and governance configuration for adjacent service delivery technologies such as Jira (as applicable): configuration standards, project/service template governance, workflow schemes, integration patterns, and reporting alignment with ServiceNow. • Define and maintain the toolchain interoperability strategy (ie, ServiceNow ↔ Jira ↔ identity ↔ monitoring ↔ asset/data sources), ensuring consistent data definitions, reliable integrations, and clear ownership for shared fields and master data. • Lead the ITSM tooling support team responsible for planning, development, testing, releases, and platform support for the ServiceNow ecosystem. • Manage vendor and partner delivery for platform development and integrations; ensure outcomes meet architecture standards, security/compliance needs, and operational expectations. • Own the CMDB platform configuration and data governance enablement (data model, relationship model, integrations/data mapping, data quality controls, and reporting) in partnership with risk/compliance and technical domain owners. • Implement and maintain platform controls that support auditability, resiliency, disaster readiness, and segregation of duties across environments and releases.

🎯 Requisitos

• Bachelor’s degree in information technology, Computer Science, Engineering or related field; • 10–12+ years overall IT experience with progressive responsibility across enterprise platforms and service delivery. • 5+ years leading ServiceNow platform work in a product ownership / platform leadership capacity (roadmap, configuration, development, upgrades). • Demonstrated hands-on experience delivering configuration and custom development on ServiceNow (workflows, catalog, data model/CMDB, reporting/PA, access controls). • Experience establishing and enforcing platform governance: SDLC, release/change controls, environment strategy, code/config management, testing, and audit readiness. • Experience in regulated environments (pharma/animal health or similar) and working with compliance, risk, and audit teams (preferred)

🏖️ Benefícios

• healthcare and insurance benefits beginning on day one • a 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation