Salesforce Administrator, Experience Cloud

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Braze

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $80M Series E on 2018-10

Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Braze has been recognized as one of Fortune’s 2022 Best Workplaces in New York, Fortune’s 2022 Best Workplace for Millennials, and UK Best Workplaces for Women 2022 by Great Place to Work. The company is headquartered in New York with offices in Austin, Berlin, Chicago, London, San Francisco, Singapore, and Tokyo. Learn more at braze.com.

📋 Description

• Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences • Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners • Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows • Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information • Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users • Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity • Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience • Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

🎯 Requirements

• 5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management • Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility controls for external users • Experience with Salesforce Partner Ecosystem Management (PEM) is highly desired • Proven expertise in Salesforce platform configuration, including user roles, profiles, permission sets, sharing rules, and data access models • Proficiency with Salesforce automation tools such as Flows (Record-Triggered, Scheduled, and Autolaunched) and Approval Processes to support scalable business operations • Experience with customization using Apex, Lightning Web Components, and Visualforce to extend platform capabilities beyond declarative tools (nice to have) • Familiarity with identity and access management solutions such as SSO, OAuth, and third-party identity providers • Demonstrated ability to take ownership of complex platform initiatives and drive them to completion with minimal oversight • Comfortable collaborating with business analysts, stakeholders, and developers in cross-functional, Agile environments • Salesforce Administrator Certification required • Experience Cloud Consultant and/or Advanced Administrator Certification is highly desired

🏖️ Benefits

• Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work®