Business Process Consultant

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Crossfuze

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Crossfuze is a ServiceNow Elite Partner that specializes in providing expert advisory, implementation, development, and support services to a variety of industries. Focused on leveraging the Now Platform, Crossfuze helps organizations enhance their workflow efficiency and operational resilience through innovative solutions in IT Service Management, IT Operations Management, Customer Service Management, and more. They cater to sectors such as commercial banking, education, government, healthcare and life sciences, legal, and telecommunications. Crossfuze is dedicated to delivering strategic insights, reducing risks, and maximizing the value of their clients' investments in ServiceNow.

📋 Description

• Identify and document process definition, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders • Provide guidance to the client and to ServiceNow technical resources in the implementation of the documented requirements • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes • Complete, develop and improve required documentation such as process flow diagrams, workshop agendas, presentations, and back log grooming • Identify areas of business process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks • Juggle multiple projects and initiatives across concurrent projects • Promote continuous process improvement practices • Manage and communicate business processes and business requirements ensuring that the proposed solutions meet the customer's expectations • Support functional testing activities, including UAT efforts

🎯 Requirements

• Completion of ServiceNow Fundamentals strongly preferred; CSA certification is a plus • Foundational understanding of the ServiceNow platform and project implementation lifecycle • Ability to document processes and identify gaps • Understanding of Agile delivery concepts (stories, acceptance criteria, backlog refinement) • Ability to host workshops/meetings with stakeholders to gather requirements and create user stories and backlog, and document and support the testing and training plans • Strong written and verbal communication skills, especially in documenting findings and communicating requirement • Collaborative mindset and willingness to learn from a cross‑functional team • Curiosity, active listening, and the ability to ask “why” to deepen understanding • Organized, detail oriented, and comfortable working in a fast-paced project environment • Ability to work under pressure and multiple tasks to meet the tight project timeline and prioritize project activities accordingly • Recognize and communicate the value of driving organizational change through adoption • Project management knowledge to work with large & complex project teams • Two or more years in a Business Process role or similar process related role • Agile Certification or experience on Agile-facilitated projects preferred • Organizational Change Management certification or practical experience is preferred • Advanced MS Office skills (Word, Excel, Visio, and PowerPoint)

🏖️ Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you! • Flexible remote work options • Additional PTO day for mental health • Competitive paid time off • Half-day Fridays • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. • Paid maternity and paternity leave for biological birth and adoption • Newborn, adoption and fertility assistance • Competitive training & development programs • Extended Healthcare Plan • Group RRSP with employer match • 10 days toward bereavement leave • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.