Senior Software Engineer, Builders

🕒 May 25

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EvenUp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

📋 Description

• Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes • Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation • Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes • Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling • Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap • Contribute to the team's tooling and processes: runbooks, observability, escalation workflows • Participate in rotating on-call coverage for critical customer issues • Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads

🎯 Requirements

• 5+ years of professional software engineering experience • Strong debugging and investigative skills — you're energized by a gnarly bug, not intimidated by it • Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly • Ability to communicate clearly and calmly under pressure — to engineers, PMs, and customer-facing teams alike • Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively • Experience with observability tools (logs, traces, metrics) and production debugging • Ownership mentality: you follow a problem all the way to resolution, not just to the handoff • Strongly product-minded: you think about the customer experience, not just the code change — and you're comfortable making product calls without a PM telling you what to do.

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family. • Additional insurance coverage options for life, accident, or critical illness. • Flexible paid time off, sick leave, short-term and long-term disability. • 10 US observed holidays, and Canadian statutory holidays by province. • A home office stipend. • 401(k) for US-based employees and RRSP for Canada-based employees. • Paid parental leave. • A local in-person meet-up program. • Hubs in San Francisco and Toronto.