Associate Project Manager

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Narvar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

📋 Description

• Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones. • Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery. • Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations. • Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans. • Support change management activities including scope adjustments, project timelines, and issue resolution. • Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders. • Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises. • Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success.

🎯 Requirements

• 2-4 years of experience in client-facing project management, onboarding, or technical implementation. • Bachelor’s degree or equivalent experience • CAPM or similar certification is a plus. • Experience in a SaaS environment is preferred. Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus. • Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail. • Excellent communication skills with both technical and non-technical stakeholders. • A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges. • Experience working cross-functionally with technical and customer-facing teams. • Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON. • High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different. • Experience with tools like Salesforce, Jira, Rocketlane, or similar is a plus.