Customer Service Representative

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Respond to participant inquiries about their employer-sponsored group insurance plans. • Assist clients with insurance coverage. • Provide general information about the organization. • Refer clients to specialists when needed. • Receive, understand, resolve complaints, and offer solutions. • Provide support and guidance while complying with internal policies. • Perform additional related tasks as assigned by the Service Manager. • Maintain strong client relationships through follow-up. • Identify and suggest improvements to enhance our services. • Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data.

🎯 Requirements

• High school diploma or equivalent • Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus. • User experience with good working knowledge of the Office Suite • Comfortable with technology • Group Insurance product knowledge is an asset.

🏖️ Benefits

• Computer equipment provided. • No sales or solicitation. • 37.5 hours per week, Monday to Friday. • Dynamic work environment and great team. • Paid training. • Quick onboarding.