Senior Customer Value Architect

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Tekion Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $250M Series D on 2021-10

Automotive • SaaS • Artificial Intelligence

Tekion Corp. is a technology company that focuses on revolutionizing the automotive retail industry through its advanced cloud-based platform. It seamlessly connects the entire automotive ecosystem, providing solutions for dealerships, manufacturers, and enterprises with a focus on consumer experience and operational efficiency. By leveraging AI-driven technology, Tekion offers personalized, end-to-end digital retail solutions that optimize customer interactions through machine learning. Tekion's platform includes features like CRM, advanced analytics, eSign, online payment, delivery technology, and personalized selling tools. It also prioritizes security and compliance, adhering to strict standards such as ISO 27001 and SOC2 Type II. Tekion enables automotive businesses to streamline operations, increase customer loyalty, and maximize profitability while providing superior service across all channels.

📋 Description

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement • Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes • Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations • Identify and interpret industry metrics as value realization evidence • Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda • Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses • Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly • Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery • Maintain current mastery of the Tekion platform across all relevant modules • Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function • Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model • Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

🎯 Requirements

• Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions • The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know • Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains • Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action • Ability to travel up to 50% by plane/car • Prior experience with Tekion or a comparable DMS at an administrative or power user level (Strong Preference) • Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment (Strong Preference) • Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI (Strong Preference) • Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree (Strong Preference)

🏖️ Benefits

• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development