24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.The company continues to grow to accommodate the needs of new and existing clients. They currently operate campuses in Canada, USA, Guatemala, Colombia, The Philippines, Jamaica and Athens.For more information, e-mail marketing@24-7intouch.com.

24-7 Intouch

Sales

•Prospect and build highly qualified pipeline based on developing a deep understanding of IntouchCX solution offerings and the business needs of the company
•Work collaboratively with Sales & Growth Team to achieve high levels of productivity and excellence in solution development
•Build an effective and high performing team, providing leadership development, performance management, and scalable team infrastructure
•Develop and drive key sales strategies or initiatives
•Establish and maintain key customer relationships
•Identify where improvements can be made and develop sales plans and strategies to achieve set goals
•Deliver value-based solutions by developing, communicating and driving effective strategies based on valid, customer-specific value criteria
•Manage contracts and agreements to ensure that expectations are being established, communicated, and met
•Develop, maintain, and share perspectives on the competitive landscape as they relate to customer experience strategies and product/service strategies
•Possess a strategic understanding of multiple market spaces and leading trends to proactively identify issues/opportunities/solutions
•Develop strong, collaborative relationships at all levels and work closely with cross functional leaders

Vice President of Sales

•Collaborate with internal stakeholders to identify market needs and innovate new products
•Develop and drive key sales strategies or initiatives
•Measure and monitor sales processes in order to improve and enhance performance
•Identify where improvements can be made and develop sales plans and strategies to achieve set goals
•Be a change agent, and play a key role with implementation of new technologies and systems related to the sales and growth teams and function
•Manage contracts and agreements to ensure that expectations are being established, communicated, and met
•Develop, maintain, and share perspectives on the competitive landscape as they relate to sales strategies and product/service strategies
•Possess a strategic understanding of multiple market spaces and leading trends to proactively identify issues/opportunities/solutions
•Develop strong, collaborative relationships at all levels and work closely with cross functional leaders

Senior Vice President of Sales

Customer Success & Support

• Develop, implement, and maintain software using various languages and frameworks
• Collaborate with cross-functional teams to identify, prioritize, and deliver software features that meet business requirements
• Troubleshoot and resolve software defects and issues
• Participate in code and architecture reviews
• Maintain and improve current system architecture and infrastructure

Remote Jobs at 24-7 Intouch

24-7 Intouch

Vice President of Sales

24-7 Intouch

Senior Vice President of Sales

24-7 Intouch

Senior Vice President of Sales

24-7 Intouch

Vice President of Sales

24-7 Intouch

Nordic (Finnish, Swedish, Danish, Norwegian) Customer Service Agent - WFH

24-7 Intouch