Support Specialist – EMEA

5 hours ago

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360dialog — official WhatsApp Business API Provider

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API • SaaS • Social Impact

360dialog is a leading provider of WhatsApp Business API solutions, helping businesses connect with their customers more effectively. The company focuses on transforming WhatsApp into a high-performance marketing channel that drives measurable growth through performance messaging. By leveraging insights from over 40,000 businesses, 360dialog offers a seamless integration with Meta’s APIs, enabling businesses to improve ad targeting and track customer interactions in real-time. Their services include automated, personalized messaging that boosts conversion rates, reduces costs, and enhances customer retention. 360dialog is a critical partner for marketers, eCommerce businesses, and agencies looking to capitalize on WhatsApp's capabilities for better customer engagement and performance marketing.

51 - 200 employees

🔌 API

☁️ SaaS

🌍 Social Impact

📋 Description

• Provide support to our customers using the company channels - tickets, chat, email, and online meetings. • Liaise with our L2 team to find solutions. • Help troubleshoot our API and solve technical problems. • Support our partners and clients in navigating the WhatsApp API ecosystem. • Communicate with Meta representatives. • Close collaboration with EMEA Sales and Account Management Teams

🎯 Requirements

• 2-3 years in support / technical support or related roles • Interested in moving into a more challenging support position • Experience with web dev technologies (HTML, JavaScript, CSS), APIs • Hands-on experience with REST APIs & Webhooks • Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar) • Language skills: English (fluent / C1 ) and one other language. • Strong customer focus (you enjoy engaging and helping customers) • Strong troubleshooting and problem-solving skills • Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language) • Able to manage multiple tasks in a fast-paced environment • Bonus Skills: Experience with WhatsApp Business API or Meta Graph API, Programming skills (SQL, JavaScript, Python, React), Familiarity with logging and monitoring tools (eg: Grafana or similar), People management experience, Additional language proficiency

🏖️ Benefits

• Work from anywhere in the world with full remote flexibility • Competitive remuneration package that reflects your skills and experience • Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech • Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible