Senior Cloud Engineer – Managed Services

6 hours ago

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3Cloud

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SaaS • Artificial Intelligence • Enterprise

3Cloud is a leading Azure partner and Microsoft innovator, specializing in generative AI services for enterprise organizations. The company offers expertise in data analytics, AI, DevOps, cloud app development, and cloud infrastructure management, focusing entirely on Microsoft Azure to help businesses transform and optimize their performance. 3Cloud positions itself as a trusted copilot in the AI journey, aiming to enhance business performance through innovative solutions and strategic alignment of AI projects with business objectives. They cater to a range of industries including healthcare, financial services, manufacturing, and retail, providing managed services and ongoing support to enable and scale positive impacts of AI.

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Support of a client’s Microsoft Azure infrastructure, including response to any internal escalations • Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion. • Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms. • Install, configure, and administer client systems in Azure to improve client’s infrastructure. • Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments. • As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, backups and disaster recovery. • Lead the implementation and optimization of cloud network solutions across complex client environments. • Oversee the deployment and integration of hybrid network solutions, ensuring seamless connectivity and performance. • Develop and maintain comprehensive documentation including network diagrams, configuration standards, and operational procedures. • Automate network provisioning and configuration using Infrastructure as Code (IaC) tools such as Bicep or Terraform. • Create and maintain updated documentation for each client’s environment. • Promote best practices to enhance and improve organizational processes. • Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environment. • Provide consultation and monthly reports with respect to the client’s cloud-based infrastructure.

🎯 Requirements

• Bachelor’s degree in computer science, Mathematics, or equivalent experience. • 5+ years of experience with cloud computing, virtualization, system administration or equivalent on-prem server management. • 5+ years of experience with cloud networking or equivalent on-prem networking management. • Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment. • Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management. • Experience with Microsoft Azure IaaS, PaaS, and SaaS. • Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues. • Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers. • Extensive hands-on experience with Azure networking services including VPN Gateway, ExpressRoute (with/without BGP), Azure Firewall, and third-party NVAs (e.g., Palo Alto, Fortigate). • Deep understanding of network routing, segmentation, and route redistribution in hybrid environments. • Proficiency with load balancing technologies (e.g., Azure Load Balancer, App Gateway, Traffic Manager, Front Door) and DNS services (e.g., Private DNS Zones, Private DNS Resolver, Azure DNS, Infoblox, WinDNS). • Experience administering Azure Resource Manager and Terraform templates. • Experience with Azure native services (e.g. Policy, Active Directory, Lighthouse, Monitor/Log Analytics). • Experience with tools for managing Cost, Security, and Compliance in Azure (e.g., Microsoft Defender for Cloud, Cost Center) • Experience with Azure-based deployments and migrations or other cloud platforms is a plus. • Operational knowledge of ARM, PowerShell, Bicep, and Azure Functions is a plus. • Strong verbal and written communication skills. • A passion for problem solving and learning new technologies. • Client relationship skills and experience managing vendors. • Ability to work in a fast paced, rapidly changing environment. • Self-motivated, proactive work ethic • Strong desire for personal development and learning.

🏖️ Benefits

• Flexible work location with a virtual first approach to work! • 401(K) with match up to 50% of your 6% contributions of eligible pay • Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days • Two medical plan options to allow you the choice to elect what works best for you! • Option for vision and dental coverage • 100% employer paid coverage for life and disability insurance • Paid leave for birth parents and non-birth parents • Option for Healthcare FSA, HSA, and Dependent Care FSA • $67.00 monthly tech and home office allowance • Utilization and/or discretionary bonus eligibility based on role • Employee Assistance Program to help with everyday challenges