Sales Operations Manager

August 29

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Intelligent compliance. Sustainable progress. A safer world.

SaaS • CaaS • Consulting • EHS • ESG

501 - 1000

Description

• Team Management: Lead and develop a top-notch Sales Support team to support our front-line staff and ensure a great client experience. • Oversee sales order submissions in the Order to Cash workflow. • Ensure accurate and timely order processing for smooth invoicing and service activation. • Minimize invoicing errors and returned orders. • Manage proposal and contract prep. • Work with Product Management to keep our product catalog accurate in the CRM. • Sales Enablement and Support: Train and empower sales reps to follow order processing SOPs and use the CRM effectively. • Conduct data audits to ensure accurate month-end closing. • Ensure correct commission processing for the sales team. • Foster collaboration between Commercial, Product, Legal, and Finance teams for a seamless customer experience. • CRM Optimization: Provide input for CRM enhancements and assist in QA testing for efficient processes. • Manage various projects related to acquisitions, OTC process integration, data clean-up, and Marketing lead assignments.

Requirements

• Bachelor’s degree in business administration, accounting, or a related field. • 3+ years of experience in B2B sales support, sales operations, or order management. • 2+ years of experience in a managerial or supervisory role. • Excellent communication and collaboration abilities. • Proficiency in Salesforce.com and other relevant software. • Strong analytical skills and attention to detail. • Ability to manage multiple projects and priorities effectively. • Lean/Six Sigma Certification • PMP Certification