Senior CRM Specialist – Subject Matter Expert

Job not on LinkedIn

1 hour ago

Apply Now

Receive Emails with Similar Jobs

3M

WebsiteLinkedInAll Job Openings

Manufacturing • Healthcare • Automotive

3M is a global innovation company that operates in a multitude of sectors, offering a diverse range of products such as abrasives, adhesives, advanced materials, automotive parts, dental products, electrical components, medical supplies, personal protective equipment, and much more. Known for its commitment to science and innovation, 3M is constantly working on developing solutions that address global challenges, including sustainability efforts aimed at achieving carbon neutrality and reducing water usage. With a focus on solving both big and small problems, 3M leverages its vast portfolio of over 100,000 patents to deliver practical solutions across various industries, from healthcare and electronics to transportation and safety.

10,000+ employees

Founded 1902

📋 Description

• Responsible for coordinating the activities related to training, deploying, supporting, maintaining and evolving the CRM processes implemented through Salesforce • Work with the CRM Global Project and Global Operations Support teams to coordinate critical support activities, solution enhancement and monitoring solution performance • Responsible for ongoing analytics, reporting, and action plans post deployment • Coordinate the effort to measure and monitor critical metrics to ensure that the system and organization are not negatively impacted • Gather, identify, and analyze CRM business requirements and ensuring appropriate requirements are met by the CRM • Support or lead CRM deployment projects in the Area • Ensure 2nd Level Support on all technology‑related questions for GSC CRM Admins • Give technical trainings (TTT) and oversee CRM Admin knowledge transfer to users

🎯 Requirements

• Minimum 3 years of experience with Salesforce software and processes • Minimum 3 years of experience with Interaction Center Processes • Bachelor's degree or higher from an accredited university • 3 years of experience working with a CRM System • Proficient experience with Excel, PowerPoint and Word • Solid understanding of 3M's strategic CRM goals and objectives, task level CRM processes • Strong understanding of application and system design • Well-organized and able to facilitate global stakeholder collaboration • Strong problem-solving and analytical skill sets, including retrieving, analyzing, and presenting data • Self-starter with the ability to function with minimal day-to-day direction

🏖️ Benefits

• 3M has a long-standing reputation as a company committed to innovation.