Personal Injury Case Manager – Records & Demands

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Request, obtain, organize, and review medical records, medical bills, and supporting documentation related to personal injury claims • Prepare and maintain complete demand files for submission to insurance carriers • Ensure all records, bills, liens, and supporting documentation are properly saved, organized, and maintained within the case management system • Review records and bills for completeness, accuracy, and consistency prior to demand preparation • Identify missing records, billing discrepancies, or incomplete documentation and follow up as needed • Maintain frequent communication with clients regarding treatment status, records requests, and outstanding documentation needs • Communicate professionally with medical providers, billing departments, insurance adjusters, and vendors through phone calls, email, fax, and written correspondence • Conduct consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure timely processing • Maintain accurate and detailed documentation of all case activity, communications, requests, and follow-up efforts within the case management system • Track outstanding medical records, invoices, balances, and pending documentation requests • Assist with maintaining accurate demand-related documentation and case readiness standards • Process invoices and payments related to obtaining medical records and bills as assigned

🎯 Requirements

• Previous experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation preferred • Experience requesting, reviewing, or organizing medical records and medical bills • Experience communicating with medical providers, insurance adjusters, or clients regarding claim-related matters • Strong organizational skills and attention to detail • Ability to manage a high-volume workload in a fast-paced environment • Strong written and verbal communication skills • Ability to work independently while maintaining accountability and follow-through • Reliable attendance, professionalism, and responsiveness • Fluency in both English and Spanish.

🏖️ Benefits

• No health care benefits • No paid time off