Patient Support Representative - Must Reside in Eastern Time Zone

2 days ago

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Description

• Answering inbound calls and addressing patient questions in a timely manner, in addition to routing calls to appropriate departments when handling patient care • Making outbound calls as needed and during call campaigns with objectives such as appointment scheduling • Maintain patient confidentiality and abide by HIPAA standards • Other duties as assigned. • This role reports to the Operations Manager.

Requirements

• At least 2 years of experience in a customer service function within a healthcare setting • Excellent customer service and communication skills, with the ability to quickly build trust with patients • A flexible and positive attitude • Ability to follow protocol for handling many different kinds of patient calls • Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs) • Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time • US work authorization • Experience working in an Electronic Medical Record (EMR) system • Experience working with patients on Medicaid