System Control Engineer

October 3

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Acuity

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Lighting Fixtures • Lighting Controls • Lighting Solutions • Technology • IoT

Acuity is a market-leading industrial technology company based in Atlanta, Georgia. It leverages technology to create innovative products and services, primarily in lighting and building management solutions. With its two main business segments, Acuity Brands Lighting and Acuity Intelligent Spaces, the company focuses on delivering smart lighting solutions and intelligent space management tools aimed at enhancing customer experiences and achieving sustainability through the use of data interoperability and advanced tech platforms. Employing approximately 13,000 associates, Acuity aims to drive growth and productivity while addressing the challenges of climate change and technological advancement.

10,000+ employees

⚡ Energy

📋 Description

• Support the Q-SYS product line, with a focus on installations involving complex control elements • Act as the control expert within the AET group, handle escalated support cases directly • Provide guidance to integrators and internal staff on control methodologies and best practices • Develop customer documentation that outlines practical deployment strategies and troubleshooting methods • Serve as the subject matter expert in Lua scripting and programming • Maintain a close working relationship with the Software Development group to manage outstanding field reports and track known software bugs • Provide on-site support to clients and end-users

🎯 Requirements

• Bachelors or advanced degree in computer science, electrical engineering or similar discipline • CTS, CTS-D or similar Avixa technical certification desired • 5+ years in the audiovisual and/or IT industries in customer facing roles • 3+ years experience in scripting or programming language • 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems • 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira • Excellent verbal and written communications skills • Advanced Crestron, Extron or AMX programming certification required • Knowledge of at least one scripting or programming language (LUA a plus) • Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports • Knowledge of Ethernet networking, AEC, VoIP and POTS telephony a plus • Strong troubleshooting and problem-solving skills • Ability to work independently and as part of a team • Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting

🏖️ Benefits

• Health care • Dental coverage • Vision plans • 401K benefits • Commissions/incentive compensation depending on role