Service Delivery Director

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🔥 7 minutes ago

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Logo of Agilent Technologies

Agilent Technologies

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition • Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support • Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction • Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ hardware, software and/or network products and/or systems • Is accountable for meeting P&L targets.

🎯 Requirements

• Bachelor’s or Master’s Degree or equivalent • Broad knowledge of functional area(s) of responsibility • Minimum of 5 years experience formally or informally leading people, projects and/or programs

🏖️ Benefits

• Competitive salary • Professional development opportunities

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