Manager, Premium Support – Italian/English

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Provide exceptional Customer Service management to the Airbnb community as a Manager • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community • Drive performance at the ambassador, team, and service level • Own and manage end-to-end people strategy and operations within your ambassador team • Support strategic initiatives within Delivery and your service as needed

🎯 Requirements

• 8+ years of progressive experience in a customer service or an operations role • 5 years in a role directly managing staff & the employee lifecycle • Demonstrable experience in driving improved performance of teams as a line manager • Experience in the deployment of resources to manage real-time crisis situations • Experience in data analysis and reporting to identify performance trends • Experience translating big picture goals and strategy into implementable and concrete actions • Ability to work weekend days, holidays, and on-call required • Strong communication skills in both written and spoken English and Italian

🏖️ Benefits

• Health insurance • Bonuses • Employee Travel Credits