Support Operations - Technical Specialist - Remonte India

July 22

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The phone system for modern business

Call center software • VoIP • Cloud • Business phone system • Customer Support

501 - 1000

💰 Venture Round on 2022-02

Description

• Provide Technical, Development and Support expertise to our Global Support team. • Support our Global Support team in providing infrastructure, tooling, processes, analytics and education. • Regularly review tickets assigned to you, critically evaluating the request and determining appropriate solutions. • Carry out investigations into bug reports from the team on the IT tools being used. • Review and refine requirements documentation, and eliminate uncertainty. • Complete and refine reports for metric requests in collaboration with our Data Analyst. • Maintain and update documentation on solutions and information systems. • Carry out audits of our information systems. • Develop technical solutions using various coding languages such as JavaScript/ECMA, Python, SQL, Java. • Ensure all tasks are completed with Security, best practices and broader context at hand. • Implement solutions in a testing environment and ensure they are correctly operating before moving these to production.

Requirements

• Organized and proactive approach to working. • Experience working in a Fully remote environment with a Global team. • Working knowledge of SQL and advanced Spreadsheet functionality. • Working knowledge of Python or Java and experience with both. • Ability to review changes to technical documentation and validate them. • Experience working in an Agile environmentKnowledge of troubleshooting, security, and deployment practices.