Enterprise WFM Director

Job not on LinkedIn

10 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $130.3k - $195.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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Alignment Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

💰 $135M Series C on 2020-03

📋 Description

• Develop and own the enterprise Workforce Management strategy, including forecasting, capacity planning, productivity measurement, and staffing model development across call centers and enterprise operations • Partner with operational leaders to understand workflows, quantify work effort, document process drivers, and establish standardized staffing models, productivity targets and reporting • Build scalable, staffing and capacity models leveraging data that integrate membership forecasts and behavior patterns, volume forecasts, productivity assumptions, SLAs, and financial constraints across business units • Serve as the primary WFM liaison to FP&A, aligning staffing models and forecasts with annual budgets, financial outlooks, and long-range labor strategies • Collaborate with Optimization and Process Improvement teams to identify operational inefficiencies, provide the analytical structure to measure impact, and quantify value creation from initiatives • Lead the WFM team responsible for real-time performance, intraday operations, forecasting, modeling, staffing policies, and enterprise labor planning • Develop forecasting frameworks that incorporate historical trends, operational workflows, regulatory requirements, and business initiatives to support short- and long-term planning • Establish governance for workforce metrics, productivity standards, assumptions, and methodologies across the enterprise to ensure consistency and transparency • Develop dashboards, KPIs, and executive-level reporting that visualize staffing performance, productivity trends, capacity risks, and overall workforce health • On an ad-hoc basis, partner with HR/Talent Acquisition to align hiring strategies with workforce requirements, identifying gaps and supporting prioritization of staffing needs • Drive automation and advanced data techniques to modernize forecasting, scheduling, and productivity monitoring capabilities • Evaluate and implement workforce management tools and technologies that enhance forecasting accuracy, scheduling efficiency, and enterprise planning capabilities

🎯 Requirements

• 8+ years of experience in Workforce Management, capacity planning, or operations analytics • 5+ years in a leadership role overseeing WFM or similar analytical functions • Experience designing and implementing enterprise staffing models, productivity frameworks, and forecasting methodologies • Demonstrated experience partnering with Finance/FP&A to align workforce planning with budgetary and financial performance goals • Experience collaborating with optimization or process improvement teams to drive measurable operational efficiencies

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities