Bilingual Customer Support Specialist (French Speaking)

July 11

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AllTrails

AllTrails is your guide to the outdoors! Explore 350k trails with reviews & photos from 40m outdoor enthusiasts.

51 - 200

Description

• Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android) • Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention • Serving as the voice of our community and championing feature requests to the Product team • Assisting the Product team with QA testing

Requirements

• Fluency in English as well as in French • 2+ years of work experience in a customer support role • The desire to go above and beyond to help customers achieve the best experience • Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues • Excellent written and verbal skills; ability to explain complex concepts in a simple manner • A natural, deep curiosity that drives you to learn, investigate, and constantly ask why • Humility, empathy, and open-mindedness - no egos

Benefits

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity • Physical & mental well-being including health, dental and vision benefits • Trail Day: First Friday of the month to hit the trails! • Unlimited PTO • Flexible parental leave • Annual continuing education stipend • Discounts on subscriptions and merchandise for you and your friends & family • An authentic investment in you as a human being and your career as a professional

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