Service Management Technical Lead

🕒 May 30

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Ameriprise Financial Services, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1894

💸 Finance

💳 Fintech

Finance • Fintech

Ameriprise Financial Services, LLC is a leading provider of personalized financial planning and advice. The company emphasizes one-to-one financial advice to help clients reach their unique financial goals and offers complimentary consultations with its financial advisors. Ameriprise is well-regarded in the investment industry, providing award-winning service focused on client satisfaction. With the support of their Investment Research Group, Ameriprise advisors provide clients with objective research, actionable investment strategies, and ongoing market and economic analysis. The company also prioritizes online security and privacy for clients accessing their accounts and financial documents online.

📋 Description

• Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies. • Collaborate with application owners and infrastructure teams to define service boundaries and critical components. • Continuously refine service maps to reflect changes in the environment and improve accuracy. • Troubleshoot mapping issues and optimize discovery logic for performance and reliability. • Leverage discovery patterns and probes to enhance service visibility and automation. • Create and maintain discovery patterns to identify and collect data from various IT devices and systems. • Define scan schedules for different types of devices and systems. • Review and validate discovered data to ensure accuracy and consistency. • Identify and address data discrepancies between the CMDB and live systems. • Implement data cleansing processes to remove duplicate or irrelevant information. • Investigate and resolve discovery errors or failures. • Analyze discovery logs to identify potential issues. • Provide technical support to users regarding discovery processes and data. • Integrate with third-party tools to pull in additional asset data. • Regularly review and update the CMDB to reflect changes in the IT infrastructure. • Identify and address orphaned or outdated CIs within the CMDB. • Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs. • Designs the overall discovery strategy, including integrations with other systems and best practices for data management.

🎯 Requirements

• CMDB Certification. • Bachelor’s degree in computer science, engineering, business, or comparable studies • 5+ years overall industry experience in ServiceNow development with a focus on ITOM • Excellent documentation and communication skills and strong attention to detail required. • Good knowledge on Linux, Unix, and Windows operating systems. • Understanding of network topologies and hardware. • Knowledge of load balancers (F5, Ngnix) and firewalls.

🏖️ Benefits

• In-Office Collaboration • Flexible work arrangements