Senior Technical Writer

4 hours ago

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Arine

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Healthcare Insurance • Artificial Intelligence • SaaS

Arine is a healthcare technology company that specializes in improving health outcomes through medication optimization. By leveraging artificial intelligence, Arine helps health plans and providers improve care quality and reduce costs. The company offers a suite of solutions including LUMINATE, RESONATE, and ELEVATE, which focus on high-risk solutions, prescriber analytics, and quality improvement in medication therapy management. Arine's AI-powered platform identifies patients at risk of medication-related problems, offering tailored interventions to improve adherence and clinical outcomes. The company has a proven track record of reducing hospitalizations and healthcare costs while achieving high star ratings for quality measures.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos. • Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support. • Translate complex technical concepts into easy-to-understand language for various audiences, including technical and non-technical users. • Ensure documentation is accurate, consistent, and adheres to company style guides and standards. • Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions. • Collaborate with cross-functional teams to identify documentation needs and prioritize projects. • Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates. • Use analytics and user feedback to continuously improve documentation usability and clarity. • Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management.

🎯 Requirements

• Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred. • 7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry. • Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture. • Proficiency using various authoring tools and content management systems (such as MadCap Flare, ClickHelp, GitBook, Document360). • Experience creating microlearning assets (short videos, tooltips). • Excellent written and verbal communication skills. • Ability to quickly learn and understand complex technical concepts. • Ability to think graphically and convey concepts through pictures as well as words. Proficiency with graphics tools. • Strong attention to detail and ability to produce high-quality work with minimal oversight. • Ability to work independently and as part of a team. • Excellent organizational and time-management skills.

🏖️ Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. • You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.