Code Compliance Specialist

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Arise

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B2B • SaaS • Telecommunications

Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Organize and maintain 1,000+ user IDs across multiple systems. • Create and configure user access for new hires across platforms. • Analyze and manage user codes to ensure proper role alignment. • Update and modify permissions based on user roles and business needs. • Transition users between multiple skills and functions. • Load and manage client codes in the various databases. • Reset and unlock user passwords as needed. • Troubleshoot and resolve code related escalations in a timely manner. • Communicate access codes and updates to users via mail merge/email. • Disable inactive codes to maintain system security. • Maintain a master repository of all user accounts and access details. • Conduct regular audits across systems to ensure accuracy and compliance. • Generate and deliver reports, analysis, and other duties as assigned.

🎯 Requirements

• Strong organizational skills with excellent attention to detail. • Ability to work both independently with minimal supervision and collaboratively in a team-oriented environment. • Demonstrated ability to manage priorities in a fast-paced, high-volume environment. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook), with advanced Excel skills including: Logical functions (IF, INDEX/MATCH) Data functions (VLOOKUP, HLOOKUP, TEXT functions) Concatenate, MID, and other text/data manipulation functions • Excellent written and verbal communication skills. • Strong problem-solving and troubleshooting abilities. • Ability to manage sensitive information with a high level of confidentiality and integrity.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development • Remote work options