Customer Care Specialist

June 22

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Assistantly

Work on Your Business, We'll Handle the Rest.

Virtual Assistants • Marketing • Social Media Management • Sales Professionals • Administration

51 - 200

Description

• Handle customer inquiries and complaints with utmost professionalism. Obtains details and escalates issues to Customer Care Supervisor if unable to resolve the issue. • Answer, document and resolve incoming and outgoing calls, emails and chats from the SPIG Customer Service Line. • Input all data into SPOT to update records. • Contact customer to review warranty information and conduct customer satisfaction surveys after installation • Other duties as assigned by the Customer Care Supervisor.

Requirements

• High school diploma or general education degree (GED); and one to two years related experience and training; or equivalent combination of education and experience. Experience must involve customer service management. • Skills in reading and comprehending instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work. • Basic math skills - the ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations. • Ability to apply reasoned business judgment and deal with problems involving a few concrete variables, adapting to changing circumstances and conditions. • Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software. • Excellent communication skills, both written and verbal.

Benefits

• Permanent WFH opportunities • Part-Time, Full-Time • Health & Wellness Allowance • Paid Time Off (PTO) Yearly • Monthly Bonus Drawings • Loyalty & Performance Bonuses • Profit Sharing • Professional Development Training • Community of Unicorns

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