Executive Virtual Assistant, Client Success Coordinator – Fitness, Online Programs

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5 hours ago

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Assist World

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Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

📋 Description

• Own the day-to-day operations behind the coaching app, especially client communication and simple admin tasks inside the platform. • Help organize Clients’s life and work — managing tasks, scheduling, and follow-ups across clients, events, collaborations, and podcasts. • Act as a warm, empathetic frontline communicator with clients via in-app messaging and email. • Perform a daily “unlock” task in the app (e.g., ensuring recipe books / resources are unlocked and accessible). • Monitor and respond to client DMs/messages inside the app in a timely, thoughtful, and encouraging way. • Update client settings and small back-end items in the app (e.g., loading recipes, toggling access, making simple updates as requested). • Track recurring tasks and make sure nothing slips through the cracks. • Reply to client messages with high empathy and positivity, using language that matches Brittany’s tone and brand (supportive, encouraging, “throwing them a rope of hope”). • Escalate sensitive or complex questions to Brittany with clear context and suggested drafts where possible. • Help manage and organize client touchpoints so clients feel seen, supported, and not ignored. • Help Brittany organize her day and priorities across clients, launches, collaborations, and events. • Calendar management: Book and confirm calls, podcast interviews, and brand collaboration meetings. Block out focus time and reminders for key tasks and deadlines. • Light personal admin support related to the business (e.g., scheduling relevant appointments, consolidating to-do’s, reminders). Track small tasks Brittany sends (e.g., “Can you email this person and organize this?” / “Please add this to my calendar”) and ensure they are completed. • Organize digital assets (documents, links, templates, resources, etc.) so they’re easy to find and reuse. • Maintain simple trackers for: • ○ Group program cohorts • ○ Launch calendars • ○ Collaborations and sponsorship outreach • Support Brittany by reducing context-switching and helping her stay on top of follow-ups and commitments.

🎯 Requirements

• At least 3–4 years of experience as a Virtual Assistant, Executive Assistant, Client Success Coordinator, or similar online operations role. • Excellent written English; able to write clear, warm, and emotionally sensitive messages. • Strong organization and follow-through: you love lists, tracking tasks, and making sure nothing gets missed. • Comfortable working inside apps, dashboards, and online tools, and learning new platforms quickly. • Experience with: • ○ Email + calendar management (Google Workspace or similar) • ○ Basic spreadsheets and docs (Google Sheets / Docs or Excel / Word) • ○ Messaging/DM platforms (in-app or social) • Able to work part-time (20 hours/week) to start, with openness to scale up to full-time as the business grows. • Must have reliable internet and a quiet workspace. • Consistent availability within 6:00 AM – 5:00 PM NZT

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $300 tenure bonus every 6 months • $500 entry monthly raffle • NO TRACKER. NO PROBLEM