Specialist Compute Service Operations

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ATSG

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B2B • Cybersecurity • Enterprise

ATSG is a managed IT services provider (now operating as XTIUM) that delivers cloud, networking, security, and unified communications solutions for mid-size and enterprise customers. It offers Desktop-as-a-Service (DaaS), Infrastructure-as-a-Service (IaaS), managed security and detection (MDR), managed network services, AI consulting, professional services, and 24/7 enterprise helpdesk and field services. The company positions itself as an AI-powered, full-stack IT partner that consolidates vendor stacks, ensures compliance and high availability, and acts as an extension of internal IT teams to secure and optimize operations.

501 - 1000 employees

Founded 1994

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Analyze system logs and identify potential issues with computer systems • Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue • Responsible for documenting the configuration of the system • Effectively multitask and manage competing priorities • Team player - ready to contribute whatever it takes or play any role on a team to get the job done • Intune management experience • O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.

🎯 Requirements

• Background and understanding of technical cloud-based MSP workspace and environment • Debugging issues for various flavors of Windows, Linux, and Mac • Server administration (2008,2012,2016,2019) • Domain Controllers, Active Directory, DNS, DHCP • RMM tools (Kaseya, SolarWinds RMM, Ninja) • Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix) • Alerts configurations and escalations (email, SMS, etc.) • Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.) • Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V) • Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite) • OS patching/updating tools (SCCM, SCOM, WSUS, WDS) • Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront) • Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.) • Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky) • Good understanding of software and hardware techniques for x86 virtualizations.

🏖️ Benefits

• Opportunities for professional development • Dynamic, fast-paced environment