The most comprehensive text message marketing solution.
Marketing Automation • Growth Marketing • Retention Marketing
1001 - 5000
August 30
The most comprehensive text message marketing solution.
Marketing Automation • Growth Marketing • Retention Marketing
1001 - 5000
• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals • Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Regularly lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Attentive Customer experience
• 3-5 years of CS or Account Management experience required (ideally at a marketing/software company) • Strong understanding of growth and retention techniques and strategies • Demonstrate success in managing complex customer relationships, driving customer retention and expansion • Solutions-oriented mindset with excellent problem solving and analytical skills • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools • Comfortable learning new software (for design, data management, and internal tools)
Apply NowAugust 30
501 - 1000
Dandy seeks a Customer Experience Capacity Facilitator to optimize operations.
🇺🇸 United States – Remote
💵 $75k - $85k / year
💰 Venture Round on 2019-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
August 30
1001 - 5000
Manage client accounts for Bazaarvoice to enhance their social commerce strategies.
🇺🇸 United States – Remote
💰 $6.7M Post-IPO Equity on 2012-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
August 30
51 - 200
Gaggle Customer Success Manager supporting student safety and wellbeing in school districts.
August 30
1001 - 5000
Drive operational efficiency as a Customer Experience Capacity Planning Analyst.
🇺🇸 United States – Remote
💵 $94k - $125k / year
💰 $232M Venture Round on 2021-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
August 29
201 - 500
Manage customer success and drive value with Ceros' platform.
🇺🇸 United States – Remote
💵 $70k - $100k / year
💰 $100M Private Equity Round on 2020-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success