Manager, Solution Architecture

May 16

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Attentive

The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Attentive is looking for a Manager of Solutions Architecture who will lead a team that works with clients to employ Attentive's suite of products effectively • Solutions Architect Manager will manage a team of Solutions Architects, provide hands-on guidance and mentorship, implement new processes, and ensure the team is well-equipped to provide exceptional service • The role involves being a technical resource for clients, translating client requests, and managing client relationships effectively • Suitable candidate should have strong communication skills, problem-solving abilities, and experience with various programming languages • The position requires working remotely on the West Coast

Requirements

• Remote, West Coast • 2+ years prior experience managing teams • Strong mentorship and technical skills to shape Solutions Architects into technical experts A keen understanding of when to step in and provide next-level support • Strong client-facing communication skills; ability to explain technical capabilities to both technical and non-technical audiences • Affinity for problem-solving and crafting creative, reusable solutions • Insightful, innovative, and adapts well to a dynamic and fast-paced environment • HTML/CSS experience required • Strong understanding of at least one programming and scripting language such as: JavaScript, SQL, PHP, Python • Knowledge of and experience with ad-serving and troubleshooting JavaScript tags • Experience with 3rd party data providers both from a targeting and analytics standpoint • Understanding of client CRM data and PII issues • Strong decision-making and critical thinking skills • Exceptional organization and prioritization skills

Benefits

• Manage a team of Solutions Architects, with the aim of providing white glove service to both top tier and mid-market clients • Serve as a resource for the Solutions Architect team, providing hands-on guidance and mentorship in a player/coach role • Implement new processes, documentation, and operations vital to scaling the team • Provide general technical expertise about the entire digital ad ecosystem • Perform technical presentations to clients • Translate client requests into business and functional requirements

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